At Chamsak, we are committed to ensuring our customers’ satisfaction. If you are not fully satisfied with your purchase, our return policy offers several solutions, subject to the conditions outlined below.
- Products Eligible for Return
Only physical, non-customized products can be returned.
The following products are not eligible for return:
• Digital products, downloaded or customized.
• Sale items.
- Return Request Deadline
You have 30 days from the receipt of your order to initiate a return request. After this period, returns will not be accepted.
- Condition of Returned Products
To be eligible for return:
• Products must be in their original condition, unopened, unused, and with the packaging intact.
• Any product that does not meet these conditions may be refused.
- Return Process
To make a return:
- Contact us by email at cmasak.contact@gmail.com, providing your order number, the product in question, and the reason for the return.
- Once your request is validated, return the product to the address provided.
Return Shipping Costs: The return shipping costs are the responsibility of the customer.
- Refunds and Exchanges
Once the product has been returned and inspected, you can choose between:
• A full refund (excluding shipping fees).
• A store credit valid for all products on our website.
Processing Time: Refunds are processed within 30 to 60 days after receipt and inspection of the return.
- Damaged or Defective Products
If you receive a damaged or defective product, please follow these steps:
- Contact us by email at cmasak.contact@gmail.com, providing visual proof (photos or videos).
- Once your request is validated, return the product.
We offer:
• A free replacement.
• A full refund.
• A store credit valid on our website.
Note: The damaged or defective product must be returned to qualify for a refund or replacement.
- Exclusions
No returns will be accepted for products purchased on sale or products that do not meet our return conditions.
- Contact Us
For any questions or requests, please email us at cmasak.contact@gmail.com.